FAQ

Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.

 

 

1. General Information

What is PrimeMarketHub?

PrimeMarketHub is an online marketplace dedicated to offering high-quality products across various categories, including fashion accessories, home goods, skincare, and electronics.

How can I contact customer support?

You can reach our customer support team via:

  • Email: support@primemarkethub.co.uk

  • Contact Form: Visit our Contact Us page.

2. Orders & Payments

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express) and secure payment options such as PayPal and Apple Pay.

Can I cancel or change my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please email us at support@primemarkethub.co.uk within 1 hour of placing your order.

3. Shipping & Delivery

Do you ship internationally?

Yes, we offer shipping within the UK as well as select international destinations. Shipping options and costs will be displayed at checkout.

How long will it take to receive my order?

  • Standard UK Shipping: 3–5 business days

  • Express UK Shipping: 1–2 business days

  • International Shipping: 7–14 business days (depending on location)

How can I track my order?

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number and a link to trace your package.

4. Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, and in original packaging to be eligible for a return.

How do I request a refund or exchange?

Contact us at support@primemarkethub.co.uk with your order number and details regarding the item you wish to return or exchange.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.