Refund Policy

At PrimeMarketHub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items

Certain types of goods are exempt from being returned:

  • Perishable goods (e.g., food, flowers, or plants)

  • Personal care items, beauty products, or cosmetics that have been opened or unsealed

  • Customized or personalized products

  • Gift cards and downloadable software products

2. Refunds Process

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

  1. Approval: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.).

  2. Processing Time: You will receive the credit within 5 to 10 business days, depending on your card issuer's policies.

3. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Deduction: If you receive a refund, the cost of initial shipping (if applicable) will be deducted from your refund.

  • Recommended Method: We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.

4. Exchanges & Damaged Items

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you receive a defective or damaged product:

  1. Take clear photos of the damage or defect.

  2. Contact our support team within 48 hours of delivery at support@primemarkethub.co.uk.

  3. We will arrange a replacement or issue a full refund at no extra cost to you.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again to confirm.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank, as processing times often apply before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund, please contact us.


For any questions related to returns, refunds, or exchanges, please reach out to us: